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Breakthrough Conflict with the Glasers. Hosted by M&T Bank

  • Inn at Villanova 601 County Line Rd, Wayne, PA 19087 United States (map)

Join EO Philly as we learn about conflict from the Glasers

Date: June 4, 2019

RSVP: June 1, 2019

Venue: Inn at Villanova: 601 County Line Rd, Wayne, PA 19087

Attendees: Event is open to EO members, EOA members, EO Strategic Partners and guests. Guest fee of $75 applies and collected during registration. 

Attire: Business casual

Parking:Parking available on site

Schedule Overview: 

  • 3:00pm: Arrival

  • 3:30pm: Workshop

  • 5:00pm: Cocktail reception

Overview: Join EO Philly as we learn about conflict from the Glasers

Date: June 4, 2019

RSVP: June 1, 2019

Venue: Inn at Villanova: 601 County Line Rd, Wayne, PA 19087

Attendees: Event is open to EO members, EOA members, EO Strategic Partners and guests. Guest fee of $75 applies and collected during registration. 

Attire: Business casual

Parking:Parking available on site

Schedule Overview: 

  • 3:00pm: Arrival

  • 3:30pm: Workshop

  • 5:00pm: Cocktail reception

Overview: One issue confronts all entrepreneurs: How to disagree with key stakeholders — when walking away isn’t an option. Innovators understand that conflict can lead to innovation and growth. But even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives.

The groundbreaking work of Drs. Glaser offers evidence-based, tangible skills for turning high stakes conversations into solved problems, strengthened relationships and deepened trust — even when emotions are high and the outcome is vital. The goal: enhanced productivity, interpersonal cohesion and financial performance.

Based on 40 years of international award-winning research, the Glasers present tangible skill models to convince without being overbearing and create trust from conflict. Their refreshingly clear approach demonstrates how to sustain strong positive relationships—and even repair damaged ones.

The Glasers’ presentation style is unique. Former actors as well as award winning researchers and university professors, the Glasers use their dramatic skills to recreate compelling conflict scenarios directly from the lives of EO members.

  • DECODE non-verbal communication to understand what people are really saying.

  • TEACH people how their behavior is a problem without making them feel defensive.

  • CONVERT criticism from defensiveness and blame to insight and agreement.

  • RAISE difficult issues that simultaneously solve problems and strengthen relationships.

  • TRANSFORM the business culture from avoidance to positive engagement.


About the Glasers: As married business partners for 40 years, they have spent their professional, academic, and consulting lives researching and teaching best practices for a wide range of communication challenges that organizations and individuals face. Now their groundbreaking new learning system hardwires those best practices into peoples’ daily lives and the culture of organizations. These are pragmatic models with flexible guidelines and progressive steps to develop and sustain strong relationships or repair damaged ones. Not just ideas and theories, but evidence-based models and skills to use everyday.

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A very special Thank you to our longtime Strategic Partner M&T Bank for sponsoring this event.