Overview: Tired of customers just buying your product and not your brand? In today's competitive landscape, emotional connection is key to building lasting customer loyalty. Learn the secrets of The Ritz-Carlton, renowned for creating "guests for life."
This exclusive workshop for EO members will equip you with:
The power of emotional connection: Discover the difference between functional and emotional benefits, and how to leverage them for brand loyalty.
The Ritz-Carlton Service Principles: Unveil the service philosophies that create authentic connections and foster an exceptional customer experience.
Optimizing Every Interaction: Master the five key components every customer seeks in a service experience, regardless of your industry.
Crafting Legendary Experiences: Learn to anticipate customer needs, personalize every touchpoint, and create lasting impressions. Go beyond "surprise and delight" with actionable strategies.
This workshop is ideal for entrepreneurs who want to:
Elevate their customer service strategy
Build deep brand loyalty
Increase customer lifetime value
Differentiate their brand in a crowded marketplace
Date: September 26, 2023
RSVP: September 23, 2023
Venue: TBD
Attendees: EO Philadelphia Members, EOA Participants, SAPs, Leadership Teams, and guests.
Prospect registration page coming soon!
Pricing: Complimentary registration for EO Members, EOA Participants and SAPs, $99 for guests
Attire: Business Casual